In business, things are never going to go smoothly. Trucks break down, guys don’t show up, jobs turn into a mess—it's all part of the deal. But there’s another kind of breakdown that’s on us, not just bad luck. It’s in the choices we make when we cut corners instead of investing in what really matters.
When you skip training or buy equipment that’s barely holding up, you’re not just saving a few bucks—you’re setting yourself up for losses down the road. Those quick fixes show up as lost customers and a damaged reputation. And if you push an overworked crew to deliver top-tier service without proper tools and support, you’re betting against your own business.
Customer service in this line of work isn’t just “customer service.” It’s how we show up on every call, every job, every follow-up. It’s what turns a one-time job into a repeat customer. Every dollar we spend on marketing either gets backed up by good service or wasted if we can’t deliver. But too often, management overlooks the link between the systems we build and the service we give.
The choices we make investing in your hauling business success—the trucks we invest in, the training we provide, the way we treat our crew—that’s what builds our future. Build it right, build it with purpose. In this industry, there’s no faking it. The systems you set up are the backbone of everything you’ll be known for.✌️
Justin Hubbard
PLUS: Whenever you're ready, here are three ways I can help you grow your business:
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