🏁 ROT #18: $1,600 lost every 10 calls

TL;DR: You don’t have a marketing problem — you have a connection problem. Most businesses run marketing, sales, and operations as separate silos. Leads come in, calls get missed, sales overpromise, operations underdeliver, and follow-ups never happen. That’s where the money leaks.

When every part of your business works together, customers move naturally from ad → call → service → repeat.

That’s what Service Hubb AI does. It ties it all together — answering calls, automating follow-ups, managing jobs, tracking payments, and collecting reviews — all from one place. It’s not another CRM. It’s your business command center. 🏁

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Most businesses think they have a marketing problem.

They don’t get enough leads. They spend money on ads with little return. They chase one new trick after another, hoping something will finally work.

Marketing isn’t broken. The way most businesses do it is.

Marketing is just one spoke in the wheel. It’s not THE wheel. When it runs alone, the wheel wobbles.

Here’s the real issue: things don’t connect.

• Marketing brings leads, but sales isn’t ready. Good leads slip away. Or phone calls get missed.

  Studies show 7 out of 10 callers don’t leave a voicemail. They hang up and call your competitor.

  Quick math: if your close rate is 50%, that means 3–4 of those 7 callers could have been jobs. If your average job is $400, that’s $1,200–$1,600 lost for every 10 missed calls.

• Sales makes promises operations can’t deliver. Customers get frustrated.

• Operations delivers good service, but there’s no system to turn those happy customers into repeat buyers or referrals.

And if you’re a small business, chances are you’re wearing all of these hats. That’s why so much money gets left on the table.

Your customer journey should be one continuous conversation. Every step—ads, calls, service—should feel like the next logical move.

• Marketing starts it. Ads and content pull in the right people.

• Sales continues it. Sales conversations match the marketing message and move people to act.

• Operations finishes it. Service fulfills the promise, sets up retention, referrals, and upsells/cross-sells.

• Follow-up keeps it alive. Statistically, most customers who don’t book right away need 5 touchpoints. That’s where follow-up automation makes the difference between losing and winning more business.

This is where Service Hubb AI comes in. It’s a fully integrated operating system that can run your entire business:

• AI agents to answer overflow and after-hours calls, texts, and website chat.

• Hands off humanistic feeling automated follow-up and nurturing sequences.

• Job calendar, payment processing, and built-in CRM.

• Dashboards to track leads, follow-ups, jobs, and reviews.

• Google Business Profile management and review request automation.

It’s more than a CRM—it’s a command center. And it replaces other tools on the market like Jobber, Housecall Pro, Docket, etc. with more features that businesses need to actually move the needle.

Justin uses Service Hubb AI to power over 6,000 bookings per year in his business!

If you’ve got questions, or want more info on how Service Hubb AI can plug in and replace the clutter of multiple tools, reply to this email. 

C’mon, let’s get it 🏁🏁🏁