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Hiring and Delegating with the "Who Not How" Approach


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Company: Old Time Junk Hauling

Established: 2020

Locations: Apex, NC

Services: Full Service Junk Removal, Local Hauling, and Light Demolition

Q&A with Wayne

How'd you get started?We started Old Time Junk Hauling at the beginning of the pandemic. With a background in home repair and painting, offering junk removal was a valuable service addition to offer many people and businesses. Keeping track of federal and state timelines is crucial, as well as finding a network of folks to be your backup for jobs out of our scope and to ask for advice. Putting processes in place to help run the business keeps the stress levels low.


My inspiration came from the few folks at the time that were posting their jobs and success on YouTube as well as my wife's encouragement and support. She actually came up with the idea many years before I came around to it. Wish I had started back then.


What's your business theory?

We have a smart and strong online presence, targeting regional residents while supporting local businesses. And we are advocates of recycling and repurposing whenever feasible. One of our streams of revenue is selling valuable metals to scrap yards. In general, we keep things as uncomplicated and efficient as possible for our clients and ourselves.


How do you manage the balance between running a demanding business and your personal life?Having the ability to create our own schedule is key. We are available seven days a week but can work in relaxing and hobbies in between jobs. We find taking walks together can help to debrief and brainstorm.  


What's your social media strategy?The majority of our residential clients find us on Google and Nextdoor; with realtors and property managers discovering us through Instagram and Facebook. We have amazing reviews! Organic growth and word of mouth only :)


Do you have any success stories and achievements to share?Our 5 Star Google Reviews, heartfelt referrals from clients, hitting sales goals multiple years. We were named Nextdoor Neighborhood Favorites 2021 and 2023.


What's your business philosophy and future vision?Our business philosophy is centered around sustainable, efficiency and excellent customer service. We try to do right by the planet, our neighbors and ourselves.We plan to put in a good 10 more years and then see what the universe has in store. We are always thinking about scaling or adding another business to take us into retirement.


Welcome to our latest newsletter! Today we're talking about Hiring and Delegating Work. Just as a well-coordinated team and reliable equipment are essential for smooth operations, having the right people in the right roles is key to scaling your business effectively.


"When you start asking 'Who' instead of 'How,' you start achieving your goals faster, and with much less effort. Your productivity and freedom increase exponentially."


Terrific book, by the way. I finished reading it a while back, and it opened my mind to thinking a little differently about this subject.


Hiring: Building Your Dream Team

In the spirit of "Who Not How," hiring is about finding the right people who can take your business to new heights. Instead of figuring out how to do everything yourself, focus on building a team with the right mix of skills, attitude, and reliability.


Identify the Right "Whos"

Start by defining the roles you need. Whether it's drivers, customer service reps, or marketing specialists, clear job descriptions help attract the right candidates. Outline the daily tasks, required skills, and expectations for each position. Think about who can do this job best, rather than how you would do it yourself.


Attracting Top Talent

To bring in high-quality applicants, showcase what makes your business unique. Highlight benefits like competitive pay, growth opportunities, and a positive work environment. Use job boards, social media, and industry networks to spread the word. Remember, it's about finding the right "whos" who align with your vision and values.


Delegating: Empowering Your Team

Once you have the right people, effective delegation ensures everyone can perform at their best, much like a well-coordinated crew on a job site.


Trust and Verify

Delegation starts with trust but doesn't end there. Assign tasks based on each team member's strengths and expertise. Set up regular check-ins to ensure progress and address any issues. It's about providing guidance and support to help your team succeed.


Clear Communication

Communication is crucial for successful delegation. Provide detailed instructions and be available for questions. Use tools like project management software to keep everyone on the same page. This ensures everyone knows their role and how to contribute effectively.


Empower and Support

Empower your team by giving them the autonomy to make decisions within their roles. Offer support and training to help them succeed. This builds confidence and competence, allowing your team to take ownership of their responsibilities.


In Closing

Hiring and delegating work effectively is like setting up every job site for success. By focusing on "Who" instead of "How," you create an environment where every team member knows their role and can perform it to the best of their ability.


Remember, a well-structured team and clear delegation not only enhance productivity but also pave the way for your business to grow and bring home more money.


Stay tuned for next week's insights, and keep hauling success!


Got ideas or stories of your own? We'd love to hear from you! Reply and or share your insights with us in the Haulers Forum. Together, let's inspire and guide each other toward building businesses that aren't just successful today but poised for future success.

Justin Hubbard

Justin Hubbard

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