Leads are the lifeblood of any service business. Unfortunately, many owners miss out on jobs because calls go unanswered and follow-ups slip through the cracks.
That’s why I built Service Hubb AI — an affordable CRM starting at just $37/month. It captures every lead, follows up automatically through text, email, and AI reception, and keeps all your jobs, payments, and customer info organized in one place.
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Leads, Follow-Up, and the CRM That Changes Everything
Leads are the lifeline of any business. It all starts with attention. If no one knows about you or the services you offer, they can’t buy from you.
You need to gain attention, turn that attention into leads, and then close those leads into paying jobs. From there, you deliver the service.
These are the three steps, always in that order:
I’ve spoken with enough owners to know the truth — gaining attention for the chance to sell your service is a constant battle. But once you get that attention and acquire leads, there’s an even bigger challenge:
👉 Where do you store those leads, and how do you follow up on them?
Why Follow-Up is Everything
Most prospects don’t book on the first interaction. Studies show that the average customer needs 5 or more follow-ups before making a buying decision.
That’s a lot to remember if you’re wearing every single hat in your company. Without a system, follow-ups can easily fall through the cracks.
Here’s the bad news:
- 40–60% of service business calls go unanswered.
- Up to 80% of those customers never call back.
- If you don’t follow up instantly, you lose the job to someone else.
The difference between weak follow-up and strong follow-up is enormous. It’s the difference between a stagnant business and one that grows year over year.
My Story: Scaling With a CRM
In my own business — now a $2M per year operation — we only got here because of excellent fundamentals.
We focused on the basics: generating leads, converting them, and building repeatable sales and service systems.
When we first started, we were doing about $250,000 a year in revenue.
What changed since then? We implemented a CRM.
I’ve used many CRMs on the come-up, and I eventually found one that works and handles most of what my business needs day in and day out.
The catch? It costs me over $8,000 per year.
How could a small owner-operator ever afford that? Most can’t. So they default to messy Google Sheets, Excel files, pen-and-paper, or worse… scrolling through text messages and phone logs trying to find customer info.
That’s not a system. That’s absolute chaos and why your blood pressure is so high.
Introducing Service Hubb AI
It’s the most powerful CRM on the market, designed for service businesses, focused on automation and AI.
Here’s what makes it different:
Lead Capture & Automation
- Website forms drop info directly into the CRM.
- Every new lead automatically goes into a nurturing sequence of follow-ups by text and email.
- You always know where every prospect is in the pipeline and how ready they are to buy.
AI Receptionist
- When you can’t answer, AI answers for you.
- It speaks with the customer, gathers info, drops it into the CRM, and kicks off the follow-up sequence.
- You get notified instantly, giving you a chance to recover what would’ve been a missed call → lost job.
24/7 Website Chatbot
- Prospects can chat with what feels like a real person at any hour.
- It’s trained on your company info, guiding customers along their buying journey.
- That info also gets stored and followed up automatically.
All-in-One Business Hub
- Scheduling, payments, contact logs, call tracking, reporting.
- Everything you need in one place.
- But the real power is in the automations and AI doing the heavy lifting.
Proof in the Numbers
From our case study:
- Missed calls are costing businesses thousands. One missed job can mean $200–$1,500 gone. I recently spoke with a client who missed a call that turned into a $17,000 job. That alone should send chills down your spine.
- Leads contacted in 5 minutes are 10 times more likely to convert than those called back an hour later.
- Automation can increase lead-to-job conversion by 30–40%.
This is not just a guess. I’ve seen it in my own company, and the owners who implement it see the difference almost immediately.
